Frequently asked questions

When am I entitled to compensation for a delay, cancellation, denied boarding, downgrade or missed connection?

You  are entitled to reimbursement if you fly within EU member states with a company established in a member state. However, if you are flying with a company that does not* belong to the EU member states, the rule applies that your flight must have been depart from* a member state.
*Example:  if you fly with Emirates from Dubai to Amsterdam, this flight is not covered. It is however, if you fly the opposite way with Emirates, from Amsterdam to Dubai.
To get compensation in the event of a delay, the delay must have been calculated for at least 3 hours from the scheduled arrival time.

Does the regulation for reimbursements only apply to flights from EU member states?
No, in addition to the EU member states (see overview elsewhere on this page), the regulations also apply to flights departing from Switzerland, Iceland and Norway.

What is the ammount of compensation in the event of a delay?

First of all:  you will not receive any compensation for delays shorter than two hours. An airline has a duty of care, in case of delays from two hours. They have to offer you food and beverage (these in relation to the duration of the delay) and if necessary a hotel accomodation.
 
– The amount of the compensation, if you fly within the EU member states, is:

a. € 250.00 for all flights up to 1500 km with a delay of more than 3 hours (eg Amsterdam – Paris)
b. € 400.00 for all flights longer than 1500 km with a delay of more than 3 hours (eg Amsterdam – Malta)

– For flights from the EU with destination outside the EU, the compensation is:

a. € 250.00 for all flights up to 1500 km with a delay of more than 3 hours (eg Amsterdam – Geneva)
b. € 400.00 for all flights from 1500 km to 3500 km with a delay of more than 3 hours (eg Amsterdam – Antalya)
c. € 600.00 for a delayed flight of more than 3500 km with a delay of 4 hours or longer (e.g., Amsterdam – New York)
d. € 300.00 for a delayed flight of more than 3500 km with a delay of between three and four hours

How long will it take for the compensation to be paid?

This depends, among other things, on the type of claim and the airline. We know from experience that some companies take action or pay out faster than others. This can vary from a few days to a few months. We do our utmost to successfully settle your claim within the shortest possible time.

What are the costs of Fairclaim’s services?
We calculate 25% on the total of the compensation amount paid out. You do not pay any administration costs with us. We work on a no cure no pay basis, so if we are not successful, you also pay nothing.
Why Fairclaim?
Fairclaim has the right knowledge to submit your claim to the airlines in a professional manner and to exert pressure if the relevant company does not cooperate. We are passionate about getting the compensation you are entitled to, in the shortest possible time.

Which countries are EU member states?
Belgium
Bulgaria
Cyprus
Denmark
Germany
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Austria
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czech Republic
United Kingdom  until 31 December 2020 (England, Scotland, Wales and Northern Ireland)
Sweden

Within what period do I have to submit my claim?

According to the law, claims can be made up to 2 years after the flight date. Exceptions are countries such as Germany, the United Kingdom, Portugal and Belgium. Here, the term can be shorter or longer. However, we recommend that you submit any claim as soon as possible. Don’t wait too long with this. We are of course willing at all times to do our best to process an “old” claim for you and to reclaim compensation from the airline.

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